Is it 100% secure to order from your site?
Security is our top priority here at www.discount-cigarettes-store.com, when you submit your information via our site, we use most advanced form of SSL software available with 128bit encryption in order to ensure that your information is 100% secure. All of our customer information is housed in a secure location with limited access, only authorized upper-level personnel with years of experience can access the information by your request only. Our personell is not allowed to look into your records unless you have questions concerning your order. We hope you feel 100% safe ordering from us, and if you have any other questions please do not hesitate to contact us.
Can I order by phone?
We apologize, but at this time you may only order online or via fax for security reasons. We feel that these are the securest methods of ordering cigarettes from us. You may always call us to check the status of your order or if you have any questions or comments at 1-877-688-4327.
Why do you have both European and American cigarettes and what is the difference?
We have chosen to offer you both European and American cigarettes in order to satisfy all of our customer’s demands. You now have a choice of having either American or European cigarettes delivered straight to your door at the cheapest prices on the internet. The difference between the two markets is obviously the price, and method of delivery. It is much cheaper to receive cigarettes from Europe versus USA due to lower federal taxes in Europe.
How to make an order and to use the shopping cart?
It's very easy to order at www.discount-cigarettes-store.com. You can explore each cigarette brand by choosing the brand on the list to your left. There are two types of cigarettes offered on our site, European(Cigs from Europe) and American(Cigs from USA) please look in questions below for more about the two choices. When you have made your selection simply add item(s) you have chosen to your shopping cart by clicking "Buy". On the right below you can see how many items in your shopping cart and how much your total is. For American brands you can click on | Shipping: ???? | shown on the shopping cart in order to enter your zip-code so the shipping amount will appear with your total.
When you have finished adding items to your shopping cart, click the word "View Cart" in the Shopping Cart Area. If you wish to delete an item from your Shopping Cart, click the "Remove" link that appears to the right of any item in your Shopping Cart. You can also change the quantity of the ordered items in the "qty" column.
When you selected the items you wish to order, click the "Purchase Now" link in your shopping cart and check out through the order form. You can then input your shipping and billing information and choose your payment method. After you have placed the order you will be notified by e-mail when we approve and ship your order.
What does Address's nick mean?
Customers that have more than one shipping address can use nicknames to differentiate between the addresses stored in our system. For example, if you send an order to your home or office then you would use a nickname for these addresses. The nickname should be something to identify the address when you make your next purchase with us.
What does Payment Method Nickname mean?
The Payment Nick space is for our customers to save their payment information with us, this will make the checking out process faster with future orders. If you have more than one billing account that you use to places orders then you can nickname these accounts in some way to differentiate between the two. The information you use will be stored in our system and can be used for later purchases. You will no longer have to type all of your billing information in with every order, you can simply choose the appropriate nickname and the information will appear on your order.
What should I do if I want to buy European and American cigarettes?
In order to buy european and american cigarettes you should place two separate orders.
Order shipped from Europe and order shipped from USA have different shipping rates,
terms of delivery and tracking possibility, that is why they should be placed separately.
How can I pay?
All prices in our web store are presented in US dollars.
You can pay by Check via internet only. Temporarily we do not offer any other methods of payment.
How to pay by check?
Payment by check is a processing service that allows customers to pay for cigarettes over the Internet by check without the need to mail a check.
To pay by check please follow the below steps:
- Get your checkbook.
- Pull out the next valid check.
- Copy all information from that check to the last checkout form.
- Press the "Proceed with Purchase" button on the last checkout form and wait for the confirmation screen.
- Keep the check you used with your printed receipt for your own records.
- Make sure to record an entry in your check register for the amount of this check and the check number. You will see this transaction in your monthly bank statement soon.
How long does it take to process an order?
Orders paid by credit card and most orders paid by check (depending on order amount, bank of check account, history of checking account) will be shipped without further delays within 24-48 hours from the moment you place an order. Other orders will be shipped within 5 business days - only when we receive money for this order. Please note : the date when your account is charged and the date we receive money to our account do not match. Usually we receive money within 2-3 days after your account is charged.
Do European cigarettes taste like American?
The tobacco products we sell are manufactured in Europe.They are not imitations of the world famous brands, they are original products made by the corresponding company. There may be a small difference in the taste, but there are no differences in the quality between American and European cigarettes sold in our store. All packs of cigarettes are properly marked and labeled by the corresponding tobacco companies.
What are the shipping rates for orders shipped from Europe?
We have a very simple shipping and delivery pricetable,
depending on carton weight:
| < 250g cartons |
$3.00 per carton |
(for example Davidoff slims, Vogue) |
| > 250g but < 330g cartons |
$4.00 per carton |
(for example Marlboro, Winston, Camel) |
| > 300g cartons |
$6.00 per carton |
(for example Dunhill International, Rothmans International) |
What are the terms of delivery for orders shipped from Europe?
The average delivery time to United States is 2 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
Was my order split up to several parcels?
If your order is big and shipped from Europe it is split up in several parcels, 6 cartons per parcel.
Usually parcels are shipped on the same day.
Since order is shipped separately, there is a chance that parcels arrival could be a few days apart.
What are the shipping rates for orders shipped from Native American Reservation?
Shipping rates depend on the ZIP of the region you live and on the total weight of your order,
but the more you purchase per order, the lower your shipping cost per item will be.
In order for you to know shipping and handling rate to your destination we offer to make the following
easy steps:
1. Add goods you wish to purchase to your shopping cart.
2. Click on «View Cart» or «Check Out» in the right top screen corner.
3. Enter your Zip Code and select the state of your shipping address.
The delivery cost for your order will be automatically calculated and simultaneously displayed.
For example, please see below estimated delivery cost calculation for a parcel to the Eastern Coast:
| # crtns |
USPS Priority |
|
p/ctn |
p/prsl |
| 1 | 7.50 | 7.50 |
| 2 | 5.43 | 10.86 |
| 3 | 4.34 | 13.02 |
| 4 | 3.80 | 15.18 |
| 5 | 3.07 | 15.36 |
| 6 | 2.91 | 17.46 |
| 7 | 2.79 | 19.50 |
| 8 | 2.70 | 21.60 |
| 9 | 2.63 | 23.64 |
| 10 | 2.57 | 25.68 |
| 15 | 2.40 | 36.00 |
| 20 | 2.32 | 46.32 |
What are the terms of delivery for orders shipped from Native American Reservation?
We have the only way of shipping orders from Native American Reservation.
USPS Priority Mail The shipping takes approximately 2 to 5 business days. Priority Mail is delivered on Saturdays, and is not delivered on Sundays or Bank Holidays. Priority Mail does not guarantee a delivery date, therefore we are also unable to guarantee you the exact date.
Do you ship cigarettes worldwide?
No, we ship cigarettes in the United States only.
Do you have a discount system?
In order to satisfy our customers even more and to give back to our regular customers we are providing a volume discount system for orders paid by check. Your discount depends on the total amount of such purchases you have made thru your account after 1st of January, 2006. You can see your account after registering on the site. The discount for orders on European and US made cigarettes are counted separately, for each group there is a different table:
For European
cigarettes orders: |
| Total amount of purchases |
Discount |
| > 300 $ |
3 % |
| > 600 $ |
4 % |
| > 1200 $ |
5 % |
| > 1800 $ |
6 % |
| > 2400 $ |
7 % |
|
For US made
cigarettes orders: |
| Total amount of purchases |
Discount |
| > 400 $ |
3 % |
| > 800 $ |
4 % |
| > 1600 $ |
5 % |
| > 2500 $ |
6 % |
|
As soon as you log in – you current discount will be seen on the right side of the menu bar.
We reserve the right to change the conditions of our discount system.
How to change / cancel my reorder account?
In order to cancel a reorder account or change a period or content of reorder please email us to support@discount-cigarettes-store.com
Do you have money back service?
We have 100% Money Back Guarantee. We return your money if the parcel is lost, stolen or damaged.
Within 10 days on receipt of your order, you may reverse your order and return it for a full refund
(minus shipping charges). The goods must be in new condition, with its original packaging.
You should notify us with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.
May I notify you about an error that I've found in your online store?
Feel free to inform us about any errors or inaccuracies you've found in our online store.
We will be pleased to the questions you ask!
Please send E-mail to support@discount-cigarettes-store.com
